Privacy Policy

MeterX Online (Pty) Ltd (MeterX, we, us, our) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, and what rights you have.

1. About us

MeterX Online (Pty) Ltd is a private company registered in the Republic of South Africa with its head office at 19 Market Street, George, 6529, Western Cape. We operate utility metering services and the MeterX platform at https://meterx.co.za. For any privacy-related request you can contact us at info@meterx.co.za.

2. Information we collect

Depending on how you interact with us we may collect the following categories of personal information:

• Contact details you submit via our website, email or phone (name, email address, phone number, employer).
• Client account information when you are a user of the MeterX platform (name, email, role, the sites or tenants you are scoped to).
• Metering data associated with premises we meter on behalf of a landlord or other responsible party. This data relates to the premises, not the individual occupant, but may be linked to a tenant entity.
• Technical information collected automatically when you visit our website (IP address, browser type, pages viewed).

3. Why we process your information

We process personal information only where we have a lawful basis:

• To respond to enquiries and provide quotes, demos or support.
• To deliver the MeterX platform and related billing services under contract with our clients.
• To comply with legal, regulatory and tax obligations.
• To protect our legitimate interests in preventing fraud, debugging issues and improving our services.

4. Sharing your information

We do not sell personal information. We may share it with:

• The landlord, property manager or responsible party who has engaged us to provide metering or billing services for the relevant premises.
• Reputable third-party service providers who host infrastructure, deliver email, or provide legal / accounting services — each bound by a written operator agreement.
• Regulators and law-enforcement authorities where required by law.

5. Cross-border transfers

Where we use hosting or analytics providers outside South Africa, we take reasonable steps to ensure the receiving country or operator upholds standards comparable to POPIA.

6. Retention

Personal information is retained only as long as necessary for the purpose it was collected, or as required by law. Metering and billing records are typically retained for a minimum of five (5) years in line with tax and commercial record-keeping obligations.

7. Security

We apply appropriate technical and organisational safeguards to protect personal information — including encrypted transport, role-scoped access to the platform, and a full audit log of administrative actions.

8. Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or unlawfully held information.
• Object to the processing of your information in certain circumstances.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, contact us at info@meterx.co.za. We will respond within a reasonable period, and always within the statutory timeframe.

9. Cookies

This website uses strictly necessary cookies for session state. We do not currently use advertising or third-party analytics cookies.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the current version. Material changes will be communicated via the website or email to affected clients.

11. Contact

For any question or request relating to this Privacy Policy, contact: info@meterx.co.za.